1. Shipping Information

At DERME, we partner with third-party logistics providers to ensure reliable and efficient delivery of our products. Shipping times and costs vary depending on the destination and selected shipping method. Estimated delivery times will be provided at checkout. While we strive to meet delivery estimates, delays may occur due to carrier issues, high demand, or unforeseen circumstances.

2. Order Processing & Dispatch

Orders are typically processed within [X] business days. Once your order is dispatched, you will receive a tracking number via email to monitor the shipment status. If you experience any issues with delivery, please contact us at [Insert Contact Email].

3. Non-Returnable & Non-Refundable Products

Due to the nature of our products, which are classified as consumables intended for personal use (such as creams and skincare items), we do not accept returns or offer refunds once the product has been shipped. This policy ensures product safety, hygiene, and quality standards.

4. Damaged or Incorrect Orders

If you receive a damaged product or an incorrect order, please contact us within [X] days of receiving the package. You may be required to provide photos of the damaged or incorrect item. We will assess the situation and, if eligible, arrange for a replacement or store credit.

5. Lost or Delayed Shipments

If your order is lost in transit or significantly delayed, please reach out to us. While we are not responsible for carrier delays, we will assist in resolving the issue with the shipping provider.

6. Contact Us

For any inquiries regarding shipping or returns, please contact us at [Insert Contact Email], or by filling out the form on the contact page.

By placing an order with DERME, you acknowledge and agree to this Shipping & Returns Policy.